Client Services Manager - Evanston, IL

As an Amadesa Client Services Manager you will have an opportunity to work closely with all levels of the organization and be hands on in helping achieve our performance and growth objectives.   As part of a start-up organization, you will have the opportunity to wear many different hats and gain exposure to multiple areas of the organization as it grows.  As Amadesa grows, you will work with high-profile clients and have the opportunity to make critical contributions to the overall development of the organization.  As a member of the Amadesa client services team, you will work with other optimization managers and support engineers to drive online optimization programs, improve ROI and capitalize on up sell opportunities.

 

Responsibilities include overseeing all account management activities for assigned accounts, as detailed (but not limited) below:

• Owning the customer relationship, including all customer interaction and communications from the moment a sale is closed to the successful delivery and launch of the services and ongoing support and optimization for clients with all service levels
• Represent Amadesa as the voice and face of the company to your clients. Each action you take will have a direct impact on the service and satisfaction levels our customers
• Developing specifications and plans for design, customization and implementation of the company services and processes
• Analyzing  web analytics reports to make recommendations for web site optimization
• Developing best practices guidelines for content development and web design to achieve best possible conversion rates and/or revenue results
• Supervising completion of all projects and tasks to customer satisfaction
• Capitalizing on up-sale and client marketing opportunities
• Conducting training sessions with new clients via web conference or in- person meetings
• Working with clients in all service capacities – full service, managed service, self service.

 

Requirements:

• Bachelor’s degree (Master’s degree or continued education specifically in online marketing a plus)
• Two-three years account management experience (multiple industry and fortune 500 experience a plus)
• Experience in SaaS environment
• Must have a good track record of success, be a self starter and be accountable for your own success
• Excellent time management, organizational, prioritization and written/oral communication skills
• Familiarity with web analytics tools
• Familiarity with the online marketing mix including e-mail marketing, website marketing, search engine optimization, etc.
• Experience designing online optimization programs including A/B tests, multivariate tests (MVT), designing online merchandising strategies or personalization strategies
• Experience in analyzing online marketing programs including test analysis, web analytic analysis, email marketing analysis, etc.
• HTML knowledge a plus
• Strong computer skills; specifically Microsoft Office
• Experience in managing multiple projects simultaneously with several moving parts and multiple stakeholders
• Experience in a multi level client services environment is a plus (full, managed and self service)
• Ability to exceed expectations on relevant metrics including churn, revenue, tests per client, etc.
• Experience with web technologies, design, coding and business models is a plus

 

This is a full time position with benefits and a competitive compensation package, reporting to the Vice President of Enterprise Solutions.  Travel may be required up to 15% of your time.